Contact Us

Book an Appointment

If you wish to book an appointment to come and see us at our Ravensthorpe Workshop to discuss requirements for our made to measure service and or  attend a measurement appointment please do not hesitate to get in touch.


Horace Batten Shop

NN6 8EG, Northamptonshire, England, United Kingdom

01604 770287

Hours

Monday - Friday: 9am - 5pm

Saturday: Closed (by appointment only)

Sunday: Closed

Our Bespoke Boot Service

Are you interested in our Made to Measure Service?

Horace Batten have been est. bookmakers since 1804 and it is what we do best. Our online shop gives us a platform to provide our quality leather care products, however if you would like further information about Horace Batten Boots please visit our Bespoke Boot Website. 

www.horacebatten.com

 

Upcoming Events

We will be exhibiting at this years Festival of Hunting. 


London Fitting Dates 2019

Central London 2019 location to be confirmed but the dates are as follows and bookings are now being taken. 

Friday 1st March

Friday 7th June 

Friday 6th September 

Friday 6th December 

There is a £25 fee payable in advance for an appointment on any of these days. If you wish to fit a pair if boots already on order please contact us directly to discuss.


The Horace Batten Experience

As a company we pride ourselves in customer care. Our Business being founded in 1804 has many long standing traditions and our view towards the customer experience is a true tradition we positively aim to adhere to. In this modern world where many things are short lived and throw away, we very much aim to provide products and services that stand the test of time, whether this be our bespoke made boots or our sundries and accessory products.


Are you an existing Customer

Many of our products and accessories are discounted or included in the purchase of New Horace Batten Bespoke Boots. The Cast Iron Bootjack is discounted when purchased alongside a pair of new boots. If you have a current order with us and are unsure of what is included in your package or offered with a discount please contact us and we will be happy to discuss further. 

Post & Packaging

Unless stated otherwise, most of the products on our online store come with free post and packaging to  the UK mainland, International shipping will be charged additionally.

Unless stated otherwise most goods will be posted and received within 5 working days. 

depending on the product your item will be sent using the royal mail or our courier service this is down to our discretion. If you require an item sooner or on an express service please contact us directly, this will be at an extra charge.

Having an Issue?

If for any reason you experience a problem either when purchasing goods on our online store or on the receipt of your goods please do not hesitate to get in touch and we will be happy to help. please see contact us form above. 

Returns

If for any reason you need to Return an item, please let us know. Unless faulty, we ask this to be within 14 days of purchase.


HORACE BATTEN READY TO WEAR COLLECTION.

FITTING NOTES;

All boots in our Ready to were collection are available to purchase online however we strongly recommend a fitting appointment at our Ravensthorpe workshop. Due to the nature of our boots especially pull on boots i.e. without zips, there is no guarantee based on foot size and calf/top/height measures alone that the boots will fit.

Foot size is a rough guide to width and length, all of the lasts that we handcraft our boos on vary and therefore may differ from foot sizing by other manufactures. 

All boots made by Horace Batten are hand crafted and manufactured in England from the finest materials. All descriptions provided are accurate to our knowledge.

Any boots fit and purchased after an agreed fitting offer a guarantee that we are happy the boots should be a good fit.

Any boots purchased online without  fitting, unfortunately can not come with a guarantee with regards to fitting. 

ONLINE PURCHASE RETURNS;

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive a refund, which will not include the cost of the original postage and packaging or return cost. We are not able to refund or exchange items that appear to have been worn or are not in original condition i.e. damaged through trying them on.

You must send and provide proof of postage, at your own cost, with any returns and refunds will then be issued within 14 days of receipt.

REPAIR SERVICE;

Alternitively we do offer a repair service at a further cost, it may be that ill fitting boots could be adjusted to fit, this however could only be agreed upon after a fitting and both the fitting and adjustments would be chargable.


Return Address.

2 cotton Road, Ravensthorpe, Northamptonshire, NN6 8EG


Your refund will be returned through the payment method used to purchase.


Once received It can take up to 14 days from your returning the item(s) to receiving your refund.



Have Not received an item?

If it has been longer than 7 working days and you have still not received your items please contact us directly on 01604 770287

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